cb996 Frequently Asked Questions

Registering on cb996 takes less than two minutes. Open cb996.bet in your mobile browser, tap the sign-up link, then fill in your full name, email address, phone number, date of birth, and a secure password. You must be at least 21 years old to register. Once submitted, a verification message is sent to confirm your contact details before your account becomes fully active.

KYC verification on cb996 requires a valid government-issued photo ID — a National ID card (NID) or passport is the standard choice for Bangladeshi players. You may also need to provide a recent utility bill or bank statement as proof of address. Upload clear, unedited scans or photos. Most KYC reviews complete within 24 hours of document submission.

To reset your cb996 password, tap the 'Forgot Password' link on the login screen and enter the email address linked to your account. A reset link will arrive in your inbox within a few minutes — check your spam folder if you do not see it. Reset links expire after 30 minutes for security, so use it promptly once you receive it.

No — cb996 allows strictly one account per player. Opening duplicate accounts violates our Terms and Conditions and may result in all accounts being permanently suspended with any associated winnings voided. If you believe a second account was created by mistake, email [email protected] immediately so our team can investigate and resolve it.

To close your cb996 account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Our team will process the closure, return any remaining balance to your verified payment method, and confirm everything in writing. If gambling concerns are the reason, we strongly encourage you to also request self-exclusion for an additional layer of protection.

bKash deposits on cb996 are processed instantly in almost all cases — funds typically appear in your wallet within seconds of completing the mobile payment. During high-traffic periods such as BPL match days, occasional network delays may extend this to a few minutes. If your deposit has not appeared after 10 minutes, contact support with your bKash transaction ID and our team will resolve it promptly.

The minimum deposit on cb996 is ৳200. This threshold applies to all supported payment channels — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other Bangladeshi bank transfers. cb996 does not charge a deposit fee, though your mobile wallet or bank may apply their own standard transaction charges on their side.

Withdrawals to bKash and Nagad on cb996 are typically processed within 1 to 3 hours of approval. Bank transfers to Dutch-Bangla, BRAC, Sonali Bank, City Bank, or Islami Bank generally take 1 to 3 business days depending on the receiving bank's processing schedule. Your account must pass KYC verification before any withdrawal can be approved. You can track pending requests via your transaction history.

The minimum withdrawal on cb996 is ৳500. KYC-verified accounts have no per-transaction withdrawal cap, although very large amounts may require additional security verification before processing. cb996 does not charge a withdrawal fee on its side — any applicable transfer fees are levied by the receiving bank or mobile wallet provider, not by cb996.

No. cb996's payment security policy requires withdrawals to be returned to the same payment source used for deposits. If you deposited via a specific bKash number, your withdrawal must go back to that same account. This rule protects against fraud and keeps your funds secure. If you genuinely need to update your linked payment method, contact support with your KYC documents for a manual review.

cb996 covers a wide range of cricket betting markets across BPL, IPL, T20 World Cup, ODI World Cup, bilateral series featuring the Bangladesh Tigers, and major Test matches. Available markets include match winner, top batsman, top bowler, total runs, method of next dismissal, over-by-over run totals, and in-play live betting. BPL season typically brings the largest market selection and most competitive odds for Bangladeshi players.

Yes. All slot games on cb996 use certified Random Number Generator (RNG) software supplied by licensed providers including Pragmatic Play, NetEnt, and Microgaming. Each game's RTP percentage is independently audited. cb996 does not alter game outcomes — every spin result is determined entirely by certified RNG logic, making each spin statistically independent and fair.

Yes. cb996 is entirely browser-based and requires no app download. The platform is fully optimised for Android and iOS browsers including Chrome, Firefox, and Safari. Simply open cb996.bet in your phone's browser, log in, and all games — slots, live casino, cricket betting, Dragon and Tiger, and WM Live — are immediately available at full quality with no installation needed.

WM Live on cb996 is a dedicated live dealer studio section powered by WM Gaming, known for its Asia-focused table game selection and smooth HD streaming. The main live casino section features a broader range of providers — including Evolution Gaming and Ezugi — covering Baccarat, Roulette, Blackjack, and game-show titles like Crazy Time. Both sections operate 24 hours a day, 7 days a week with real dealers streamed live.

Betting on BPL matches on cb996 follows standard cricket betting rules. You select a market — such as match winner, top scorer, or over totals — and place your stake before or during the match via live betting. Settled odds are locked at the time your bet is accepted. If a match is abandoned or interrupted, cb996's cricket betting rules (published in the Terms and Conditions) govern how bets are settled, typically voiding incomplete markets.

cb996 offers a welcome bonus on your first deposit as a newly registered player. The exact bonus percentage and maximum amount are displayed in the promotions section at the time you register — details may vary seasonally, particularly around BPL, Eid, and Pohela Boishakh. Always read the full bonus terms before claiming, as wagering requirements and eligible game categories will be listed there.

A wagering requirement — also called a rollover — means you must bet a set multiple of the bonus amount before that bonus can be withdrawn as real cash. For example, a 20x rollover on a ৳1,000 bonus requires ৳20,000 in total qualifying bets before the funds become withdrawable. cb996 specifies the exact rollover multiplier and which games count toward it in each promotion's terms.

In most cases yes — free spin winnings on cb996 are subject to a wagering requirement before they can be withdrawn. The specific rollover multiplier varies by promotion. Certain seasonal offers — such as those tied to Eid or the T20 World Cup — may carry reduced wagering requirements as a limited-time incentive. Full terms for each free spin promotion are always published in the promotions section of the site.

It depends on the specific promotion. Some cb996 bonuses are eligible across cricket betting, slots, and live casino. Others are restricted to a single category — for example, a slots free spin promotion cannot be wagered on sports markets. The eligible game categories for every bonus are clearly stated in that promotion's terms and conditions. Read them carefully before claiming to avoid confusion later.

cb996 is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and our servers. Personal information and payment details are stored securely and are never shared with third parties without your consent. We use fair-play certified game software and maintain transparent bonus terms. Players should use a strong, unique password and never share their login credentials with anyone else.

The minimum age to register and play on cb996 is 21 years old. This is a strict, non-negotiable policy that applies to all players regardless of location within Bangladesh. Age is verified during the KYC process, and any account found to belong to a player under 21 will be immediately closed with all associated funds voided. cb996 enforces its 21+ rule seriously to help protect young people from gambling harm.

To self-exclude from cb996, email [email protected] with the subject 'Self-Exclusion Request' from your registered email address. You can request a temporary exclusion of at least 6 months or a permanent exclusion. Your account will be closed promptly, your remaining balance returned to your verified payment method, and all marketing communications stopped immediately. cb996 treats self-exclusion requests as an absolute priority.

To set a deposit limit on cb996, email [email protected] and request a daily, weekly, or monthly cap on your account. Limits take effect immediately once confirmed by our team. Reducing a limit is instant; increasing a limit carries a mandatory 24-hour cooling-off period as a safeguard against impulsive decisions. Deposit limits are one of the most practical responsible gaming tools available, and cb996 encourages all players to use them.