cb996 Privacy Policy — How We Protect Your Data

cb996 is committed to handling your personal information with care and transparency. We collect only the data we genuinely need to provide our services, verify your identity, process payments, and keep your account secure. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to the operation of the cb996 platform.

This Policy applies to all personal data we collect through the cb996 website, mobile interface, customer support channels, and any other interaction you have with our platform. Please read it alongside our Terms & Conditions and Responsible Gaming policy, which together form our complete user agreement.

Our Privacy Commitments at a Glance

1. Information We Collect

The personal information we collect falls into three categories: information you provide directly, information generated by your use of the platform, and information received from third-party service providers we work with.

Information You Provide

• Full name, date of birth, and residential address provided during registration or KYC verification.
• Email address and mobile phone number used to create your cb996 account.
• Government-issued identification documents (National ID, passport, or driving licence) submitted for age and identity verification.
• Communications you send to our customer support team, including chat transcripts, emails and any attachments.

Information Generated by Platform Use

• Log data including IP address, browser type, device type, operating system, and pages visited, collected automatically when you access the platform.
• Transaction history, including deposit amounts, withdrawal requests, betting activity, game play records and bonus usage.
• Session data such as login times, session duration, and platform navigation patterns used to improve user experience and detect suspicious activity.

Information from Third Parties

We may receive information about you from payment processors (such as bKash, Nagad, Rocket, and Bangladeshi bank partners) in connection with your deposits and withdrawals, as well as from identity verification service providers we engage to carry out KYC checks. This information is used solely to validate your identity and process your financial transactions securely.

2. How We Use Your Information

cb996 uses the personal data we collect for specific, legitimate purposes directly related to providing and improving our services. These purposes are:

• To create and manage your account, including verifying your identity and age as required by our Terms & Conditions.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods.
• To provide customer support and respond to your queries, complaints, and requests in a timely manner.
• To monitor platform activity for fraud prevention, money laundering detection, and responsible gaming compliance, including identifying players who may be showing signs of problem gambling.
• To send you transactional messages (account confirmations, deposit receipts, withdrawal notifications) and, where you have opted in, promotional communications about offers on cb996.
• To improve our platform, games, and services by analysing aggregated and anonymised usage data to understand player behaviour and preferences.

3. Legal Basis for Processing

cb996 processes personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations under the Terms & Conditions you accepted when registering, including account management and payment processing.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering requirements, age verification obligations, and responsible gaming duties.
• Legitimate interests — processing carried out for fraud prevention, platform security, and the improvement of our services, provided such interests are not overridden by your rights.
• Consent — processing for direct marketing communications, where we have obtained your prior opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. Sharing Your Information

cb996 does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors and banking partners (bKash, Nagad, Rocket, Upay, and affiliated Bangladeshi banks) — to facilitate deposits and withdrawals on your behalf.
• Identity verification providers — to conduct KYC checks and confirm that you meet the minimum age requirement of 21 years.
• Technology and infrastructure providers — such as hosting, database, and security vendors, who process data strictly on our behalf under confidentiality obligations.
• Regulatory and law enforcement authorities — where we are legally required to disclose information, for example in response to a court order or to comply with anti-money laundering regulations.

All third parties with whom we share data are required to process it in accordance with applicable data protection standards. We do not permit our service providers to use your personal data for their own commercial purposes.

5. Payment Data and Financial Security

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay or a Bangladeshi bank transfer, the relevant transaction details are shared with the respective payment processor to complete the transaction. cb996 does not store your full mobile banking PIN, bank account password, or full card details on our servers. Payment credentials are handled directly by the respective payment provider under their own security infrastructure.

We retain transaction records (amounts, dates, payment method type, and status) for as long as is necessary to comply with our legal and regulatory obligations, and to resolve any disputes that may arise in connection with your account. These records do not include your full payment credentials.

6. Cookies and Tracking Technologies

cb996 uses cookies and similar technologies on its platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Essential cookies — required for the platform to function correctly, including maintaining your login session and securing your account. These cannot be disabled without affecting platform functionality.
• Analytical cookies — used to collect anonymised information about how users navigate the platform, helping us identify areas for improvement and optimise the user experience.
• Preference cookies — used to remember your platform settings and preferences, such as your language selection, so you do not have to reconfigure them each time you visit.

Most browsers allow you to control or delete cookies through their settings. Please note that disabling essential cookies may affect your ability to use certain features of the cb996 platform, including staying logged in to your account.

7. Data Retention

cb996 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. In general, account data is retained for the duration of the account relationship and for a further period of up to five years following account closure, in order to comply with applicable legal obligations and to resolve any disputes or claims that may arise.

When personal data is no longer required, we delete or anonymise it securely. Where full deletion is not immediately possible (for example, because data is stored in backup archives), we isolate it from further processing until deletion is possible.

8. Your Rights Over Your Personal Data

You have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data we hold about you.
• Right to erasure — you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we have to retain it.
• Right to restriction — you may ask us to pause processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to object — you may object to processing of your personal data for direct marketing purposes at any time; we will cease such processing immediately upon receiving your objection.

9. Data Security

cb996 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments of our platform infrastructure, and secure storage practices for sensitive documents submitted during KYC.

While we take all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. In the event of a data breach that is likely to affect your rights, we will notify you and take appropriate remedial action as promptly as circumstances allow.

10. Protection of Minors

The cb996 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete the associated data, and void any winnings. If you believe a minor has accessed the platform, please contact us immediately at [email protected] so we can take prompt action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform functionality. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the cb996 platform after any change constitutes your acceptance of the updated Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cb996 handles your personal data, please contact our support team. We take all privacy-related enquiries seriously and will respond as promptly as we are able.

Email: [email protected]